My girlfriend laptop Dell XPS M1330 running vista has more likely been corrupted with virus and is mal functioning. A few inportant steps to note for myself that may not be obvious:
- backup important data by manually copying User folders to external hard drive using an ubuntu linux cd
- perform factory backup *** by clicking F8 on boot up=> system repair -> login and choose factory recovery... This step is not obvious and there is no menu option in regular windows log in to do this.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=RC956904&l=en&s=hied&docid=DSN_336966&isLegacy=true
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